Return, refund and exchange policy
At NordSpur, we want you to be completely satisfied with your purchase. If for any reason you're not, we offer a simple and hassle-free returns process.
- Returns accepted within 30 days of receiving the order
- Returns are processed within 2 working days
- We don't charge restocking fees
- We accept exchanges if products are unused in their original condition
- The customer is responsible to cover return shipping costs
- This policy is subject to our Terms of service
Return Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect, in which case NordSpur will cover the return shipping expenses.
How to return an Item
- Contact us: Send an email to support@nordspur.co.uk with your order number and the reason for the return.
- Receive return instructions: You will receive a return authorisation and step-by-step instructions by email.
- Package the item: Carefully pack the item in its original packaging, including all accessories, tags, and documentation.
- Print the return label: We’ll provide a prepaid return label. Print it and attach it securely to the package.
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Return the parcel: Drop off the parcel at your nearest shipping point, as indicated in the return instructions.
Return address:
NordSpur
Meerkoetweide 14, IJsselstein 3403 AL, Netherlands
Refunds processing time
Refunds are processed within 2 business days of receiving the returned item. The refund will be issued to the original payment method.
Restocking fees
There are no restocking fees.
Exchanges
Need a different size, colour, or product? No problem! Just contact us and we’ll be happy to help you arrange an exchange quickly and easily.
Non-Returnable Items
Certain products cannot be returned. These items are clearly marked as non-returnable in the product description.
Still have questions?
Please visit our frequently asked questions page or contact our customer service via this link - we will be happy to help you!
Information about the website operator:
Business name: NordSpur
Registered business address: Meerkoetweide 14, 3403 AL IJsselstein, Netherlands
Company registration number: 90942043
VAT identification number: NL865503758B01
Email: support@nordspur.co.uk
Phone number: +447429916573
You can reach us by email at: support@nordspur.co.uk, or visit our contact page, or check out our frequently asked questions.
Our customer service hours are (GMT):
Monday to Friday: 9:00am – 6:00pm
Saturday and Sunday: 10:00am – 2:00pm
We do our best to respond to your email within 1-2 business days.