Shipping and delivery policy

At NordSpur, we place great importance on providing an excellent shopping experience – and that includes a transparent and fair shipping policy. We offer free shipping for all orders within the United Kingdom.

Shipping Areas

This shipping policy applies to orders with a delivery address within the United Kingdom.

Shipping and delivery times

Below you’ll find the estimated delivery times for all shipments:

• Order cut-off time: 5:00pm (GMT). Orders placed after this time will be processed on the next working day, which may delay delivery by one business day.
• Processing time: 1–2 working days (Monday to Friday). Once your order has been processed, it will be shipped via one of our trusted delivery partners.
• Shipping time: 4–6 working days (Monday to Friday).
• Total delivery time: 5–8 working days in total.
  

Please note: total delivery time = processing time + shipping time.

All estimated/typical delivery times are derived from real-world data collected from past orders. They are approximate times for reference only.

Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.

Incorrect address details, customs clearance procedures and other issues may cause a delay in delivery.

Free shipping on all orders

All orders with a delivery address in the United Kingdom are shipped free of charge – no minimum order value required.

Issues with Delivery?

Experiencing delivery issues – such as delays or a missing parcel? Please contact our customer service team right away. We’re here to help and will ensure your order arrives safely and as quickly as possible.

Track & trace

Once your order has been shipped, you’ll receive an email with your tracking number. You can use it to follow your shipment via our page: Track your order

Address changes

Need to update your shipping address? Email us as soon as possible at
support@nordspur.co.uk

We’ll do our best to make the change, but please note that if your order has already been processed or shipped, we can’t guarantee an address update.

Still have questions?

Please visit our frequently asked questions page or contact our customer service via this link - we will be happy to help you!

Information about the website operator:

Business name: NordSpur

Registered business address: Meerkoetweide 14, 3403 AL IJsselstein, Netherlands

Company registration number: 90942043
VAT identification number: NL865503758B01

Email: support@nordspur.co.uk
Phone number: +447429916573

You can reach us by email at: support@nordspur.co.uk, or visit our contact page, or check out our frequently asked questions.

Our customer service hours are (GMT):
Monday to Friday: 9:00am – 6:00pm
Saturday and Sunday: 10:00am – 2:00pm

We do our best to respond to your email within 1-2 business days.